Refund policy

At SurgiFree, we are committed to supplying quality medical equipment, surgical instruments, hospital supplies, diagnostic products, and medical consumables. Due to the nature of these products, we maintain a strict no return policy.

Returns

We do not accept returns once an order has been delivered. Please review your order carefully before placing it.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product received

  • Photos of the package, if applicable

  • A brief description of the issue

After reviewing your request, we will determine the appropriate resolution.

Refunds

Refunds are not available for delivered orders unless we confirm that:

  • The wrong product was shipped by us.

  • The product arrived damaged due to shipping.

  • The product has a verified manufacturing defect.

If a refund is approved, it will be processed using an appropriate method determined by SurgiFree.

Order Cancellation

Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us:

Email: surgifree@gmail.com

Phone: +92 339 9882224