FAQs

1. What products does SurgiFree offer?

We offer a wide range of medical equipment, surgical instruments, hospital supplies, diagnostic products, and medical consumables for healthcare professionals, clinics, hospitals, and individual customers across Pakistan.

2. Do you deliver across Pakistan?

Yes. We deliver orders nationwide through our trusted courier partner, PostEx.

3. What payment methods do you accept?

We currently accept Cash on Delivery (COD) for eligible orders within Pakistan.

4. How long does delivery take?

Estimated delivery times are:

Major cities: 2 to 4 business days
Other areas: 3 to 7 business days

Delivery times may vary depending on your location and courier operations.

5. Can I track my order?

Yes. Tracking information will be provided once your order has been shipped, when available.

6. Can I return a product?

Due to the nature of our products, we do not accept returns after delivery.

7. What should I do if I receive a damaged or incorrect product?

Please contact us within 24 hours of receiving your order. Include your order number along with clear photos of the product and packaging so we can review your request.

8. Can I cancel my order?

Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, cancellation is no longer possible.

9. Are your products genuine?

We are committed to supplying quality medical products sourced from trusted manufacturers and suppliers.

10. How can I contact SurgiFree?

You can reach us using the following contact details:

Email: surgifree@gmail.com

Phone: +92 339 9882224

11. Do I need an account to place an order?

No. You can place an order without creating an account if guest checkout is available.

12. What happens if I provide the wrong delivery address?

Please contact us immediately if you notice an error in your shipping information. Once an order has been shipped, we may not be able to change the delivery address.

13. Do you sell products for hospitals and clinics?

Yes. We supply medical products for hospitals, clinics, healthcare professionals, and individual customers throughout Pakistan.

14. Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation with your order details.

15. How can I get help with my order?

If you have any questions about your order, shipping, or products, please contact our customer support team.